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TERMS & CONDITIONS
HOME > TERMS & CONDITIONS
TERMS & CONDITIONS

Orders
 
New Account order: minimum order is $300.00 
Standard re-order: minimum order is $200.00
 
All orders are subject to acceptance by LaVallée Inc (the "Company"). The Company is not obligated to ship all or any portion of an order upon the receipt of an order or the issuance of an order form. All orders received by the Company are subject to change by the Company at the Company's sole discretion. Backorders not exceeding $50 will be retained on file at the discretion of the Company.
 
 
Freight & Shipping
 
Customer agrees to pay the freight charges incurred. Back orders shall be shipped solely at the discretion of the Company before the cancellation date specified by customer based on the availability of merchandise. Customer may coordinate and use own freight company by request when placing the order, handling charges may apply. Backorders with order value of $50 and up will be shipped without notification to the customer.
 
 
Payment
 
Until credit is established, all shipments must be prepaid by cash, or credit card (VISA, MasterCard and AMEX). All new accounts will not be eligible for credit terms until a good trade and payment history has been established. At that point, the account will be reviewed by our Credit and account department for credit approval. Upon credit approval, all terms are net 30 days from invoice date unless otherwise arranged with the Company's Credit department in advance. Interest charge of 1% per month (12% per annum) will be charged on all past due amounts.
 
 
Cancellation
 
Written notice must be received by the Company at least 5 business days prior to shipping date. Cancellation after the shipment has already been shipped, customer must pay shipping and 25% restocking fee.
 
 
Damage Claims & Return Policy
 
Customers are responsible to inspect all merchandise upon receipt. Defective or damaged merchandise will be replaced with credit if reported to the Company within 10 days of receipt. No monetary refunds on all merchandise. Customer will receive credits on account, shipping charges apply for exchanges. Customer must submit a damage claim form to the Company upon which the Company will issue a credit note or new invoice for exchange. A copy of the invoice, including a picture of the damage product, must be provided via e-mail.
 

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